DLO: User or Computer deletions are not processed and remain stuck in "Delete Pending" state.
Article ID: 100052654
Updated On:
Description
Error Message
02/01/22, 11:49:31:427, dloadminsvcu.exe, 6748:, T>, SLICMonitor.cpp( 160 ), entering SLICMonitor::Run
02/01/22, 11:49:31:428, dloadminsvcu.exe, 6748:, T>, ADODB.cpp( 747 ), timeout: 20; retry interval: 300
02/01/22, 11:49:31:428, dloadminsvcu.exe, 6748:, T>, ADODB.cpp( 981 ), ADODB::GetActiveClusterNodeName m_strLastKnownServerName: Server\DLO strNodeName: Server\DLO
02/01/22, 11:49:31:434, dloadminsvcu.exe, 6748:, T>, adocommand.cpp( 962 ), executing ADO command: { ? = call generate_alert }
02/01/22, 11:49:31:434, dloadminsvcu.exe, 6748:, G>, adocommand.cpp( 976 ), parameter( 0 ): @RETURN_VALUE - adInteger, size: 0 - adParamReturnValue
02/01/22, 11:59:31:433, dloadminsvcu.exe, 6748:, >, adoutil.h( 76 ), Connection error: FFFFFFFF80040E31( 0000000000000000 ) : Query timeout expired
02/01/22, 11:59:31:433, dloadminsvcu.exe, 6748:, E>, adocommand.cpp( 56 ), ADOCommand caught _com_error: ADODBError-_com_error: foundationerror=80040e31; comerr=80040e31; nativeerror=0; conn=; query=, msg=IDispatch error #3121; src=Microsoft OLE DB Driver for SQL Server, desc=Query timeout expired
02/01/22, 11:59:31:434, dloadminsvcu.exe, 6748:, E>, consolesvc.cpp( 1615 ), DB exception: ADODBError-_com_error: foundationerror=80040e31; comerr=80040e31; nativeerror=0; conn=; query=, msg=IDispatch error #3121; src=Microsoft OLE DB Driver for SQL Server, desc=Query timeout expired
Cause
This issue occurs due to a database query time out exception while executing the stored procedure ‘generate_alert’. As a result, the user\computer deletions are not processed.
Resolution
This issue is resolved in the Desktop and Laptop Option (DLO) version 9.8.
Customers experiencing this issue are advised to upgrade to DLO 9.8 or more recent versions, to benefit from the resolution.
Issue/Introduction
Additional Information
