When viewing Backup Sets for a server on the Backup/Restore tab the Backup Set view displays "Loading" and then indicates No Backup Sets found.

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Article ID: 100052627

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Updated On:

Description

Error Message

 

While the Backup Set view is in a "Loading” state,  the lower left the Backup Exec console displays a Backup Exec console Query Status of:  “The user interface is waiting on 2 calls to the Backup Exec Server”.

Debug the Backup Exec UI  console reports a QueryBackupSetResource failed or an Exception after an extended amount of time (Figure 3).  How to Debug the Backup Exec Console thru the Debug UI Tab

 

Figure 3

 

Cause

Under Investigation. This issue may occur due to a large amount of Backup Sets.

Resolution

 

WORKAROUND:  

Use the restore wizard to view the Backup Sets.

 

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 

 

Issue/Introduction

When clicking on the Backup Set view for a server the Backup Exec console display “Loading" (Figure 1) Status for an extended period of time (~ 5 to 10 minutes) then display No Backup Sets (Figure 2). Figure 1 Figure 2 From the Backup/Restore tab right click Restore or using the Restore wizard the Backup Sets ar visible to restore from.
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