DLO Administration console fails to load post upgrade with the error - Version compatibility check failed.
Article ID: 100052598
Updated On:
Description
Error Message
"Version compatibility check failed. Click OK to Exit"
“Communications with the DLO services are down. Check to see if DLO services are running on server”
Cause
DLO and Dedupe SQL DB's are not upgraded.
Resolution
1. Close DLO Admin Console.
2. Stop DLO and SQL service of DLO SQL instance.
3. Take a backup of DLO and Dedupe databases.
DLODB Path: C:\Program Files\Veritas\Veritas DLO\Data\
DedupeDB Path: C:\Program Files\Veritas\Veritas DLO\Dedupe\Database\
4. Start SQL service of DLO SQL instance.
5. Open a CMD prompt as admin on DLO server and change directory to - "C:\Program Files\Veritas\Veritas DLO" folder.
6. Run the following OSQL commands -
osql -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBUpgrade20.sql
osql -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBUpgrade30.sql
osql -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBUpgrade.sql
osql -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBInstallXSP.sql
7. Restart the SQL service of DLO SQL instance and Veritas DLO services.
8. Launch the Veritas DLO Application.
Issue/Introduction
