DLO - Unable to send email SMTP notifications to Office365.
Article ID: 100052520
Updated On:
Description
Error Message
01/03/2022, 16:11:42:611, 3252, 156, [Debug],"CSMTPHelper::PrepareMailBody: recipient list :TO:emailaddress@server.com;"
01/03/2022, 16:11:47:767, 3252, 156, [Error],"WebServerRequest::SendSMTPMail: Sending SMTP Mail Not Successful: 55"
01/03/2022, 16:11:47:783, 3252, 156, [Error],"WebServerRequest::SendSMTPMail: Unhandled exception"
01/03/2022, 16:11:47:783, 3252, 156, [Error],"SendMailConfig: SendMail failed: 0"
01/03/2022, 16:11:47:783, 3252, 156, [Error],"SendMailConfig: Status: 3759407122"
< 250 SMTPUTF8
> MAIL FROM:
< 451 5.7.3 STARTTLS is required to send mail [XXXX.OUTLOOK.COM]
* MAIL failed: 451
> QUIT
Cause
This issue occurs due to SSL communication error with Office365 server.
SMTP server - smtp.office365.com
Port – 587
Resolution
A supported hotfix has been made available for this issue. Please contact Veritas Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.
Veritas Technologies LLC currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.
Issue/Introduction
Additional Information
