安装 21.4 补丁后 Backup Exec Server 服务未启动

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Article ID: 100052512

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Description

Error Message

BKUPINST21.HTM 即补丁安装显示后的安装日志显示如下报错信息:

Successfully started service - BackupExecAgentAccelerator. Elapsed time: 16422 ms.
Successfully started service - BackupExecDeviceMediaService. Elapsed time: 7140 ms.
ERROR: Failed to start service - BackupExecRPCService. Elapsed time: 11156 ms. Error: : State: 1

事件查看器中的事件如下:

Log Name:      Application
Source:        BEDBG
Date:          12/20/2021 4:09:16 AM
Event ID:      259
Task Category: (1)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      W2022-Svr.LAB.DOM
Description:
A process crash has been detected.

Faulting application: beserver.exe 21.0.1200.2536
Faulting module: beserver.exe 21.0.1200.2536
Fault offset           0x485a5a
Exception code         0xc0000005.

Log Name:      Application
Source:        Backup Exec
Date:          12/20/2021 4:09:07 AM
Event ID:      57802
Task Category: (65535)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      W2022-Svr.LAB.DOM
Description:
The Backup Exec Server Service did not start.  An internal error (-2147467259) occurred in object 16.

For more information, click the following link:
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Log Name:      Application
Source:        Backup Exec
Date:          12/20/2021 4:09:07 AM
Event ID:      57345
Task Category: (65535)
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      W2022-Svr.LAB.DOM
Description:
Database Exception Context:m_QueryTimeoutInSeconds=30 sql=SELECT [JobInstanceID],[JobDefinitionID],
[ShareBackupMethod],[SQLBackupMethod],[ExchangeBackupMethod],[TargetID],[MediaSetID],[BackupOptions],
[BackupOptions2],[CompressionOptions],[OpenFileOptions],[SnapshotOptions],[VirusScanOptions],
[NetWareOptions],[ConsistencyCheckOptions],[ExchangeOptions],[OpenFileWaitTime],[WorkingSetDays],
[MediaName],[SetName],[SetDescription],[PreCommand],[PostCommand],[CommandTimeoutSecs],[MediaPassword],
[MediaPasswordLen],[MediaPasswordAlgor],[CommonJobFlags],[VSSProvider],[SPSBackupMethod],
[SPSConsistencyCheckOptions],[SourceDeviceID],[ADBOProvider],[SQLNumSnapshotsToKeep],[SQLHotCopyPath],
[MinimumDeviceNum],[PreferredDeviceNum],[DataEncryptionKeyID],[DSBKBackupMethod],[DSBKIncludeFileName],
[DSBKIntermediatePath],[ViaNicMACAddress],[ViaNicSubnetPrefix],[ViaNicProtocol],[NetAppBackupMethod],
[EncryptionOptions],[ActiveDirectoryOptions],[SAVThreatDispatchLevelTrigger],[EVBackupMethod],[ADBOTempPath],
[BackupOptions3],[MSVSBackupMethod],[VMESXBackupMethod],[VMESXBackupTransportMethod],[VMESXVCBServer],
[VMESXPathToExport],[VCBProxyLoginAcctID],[EMCBackupType],[EMCBackupMethod],[SQLCompression],
[NDMPConnectionLoginAcctID],[E14BackupTargetPreference],[DFSRPreferredServerNotAvailable],[DFSRBackupMethod],
[DFSRWorkingSetDaysLastAccessed],[AOBackupMethod],[VMESXvSpherePortNumber],[VMESXTransportModeString],
[ExchangeDefaultLoginAccountID],[SqlDefaultLoginAccountID],[ActiveDirectoryDefaultLoginAccountID],
[GenericDeviceOptions],[GenericDeviceEnquiryString],[DataRetentionHours],[DominoBackupMethod],[LoginAccountID],
[TargetServer],[TargetDrive],[TargetPath],[VMName],[VMVersion],[DiskType],[Cluster],[DataStore],[DataCenter],
[Folder],[ResourcePool],[CpuCnt],[MemorySize],[DiskCnt],[SharepointDefaultLoginAccountID],[DriverPath],
[SQLAGTargetPreference],[BackupOptions4],[V2VMaximumSnapshots],[V2VNetworkSetting],[DelayedCatalogEnabledOn],
[DelayedCatalogRunAt],[SCFBackupSetting],[NoOfAsyncReads],[AsyncReadBufferSize],[TimeStamp]  
FROM  [DBO].[BackupJobInstance] a1  
WHERE [JobInstanceID]=? Error:-536837662: :: -2147217900:Invalid column name 'AsyncReadBufferSize'.
:: DB Error Set 0: native=0xcf source=Microsoft SQL Server Native Client 11.0 hr=0x80040e14
Invalid column name 'AsyncReadBufferSize'. :: DB Error Set 1: native=0xcf source=Microsoft SQL Server Native Client 11.0 hr=0x80040e14
Invalid column name 'NoOfAsyncReads'. :: DB Error Set 2: native=0xcf source=Microsoft SQL Server Native Client 11.0 hr=0x80040e14
Invalid column name 'SCFBackupSetting'.

Log Name:      Application
Source:        Backup Exec
Date:          12/20/2021 4:09:06 AM
Event ID:      57345
Task Category: (65535)
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      W2022-Svr.LAB.DOM
Description:
Database Exception Context:m_QueryTimeoutInSeconds=30 sql=SELECT [Parameter],[Class],[Value],[TimeStamp],[UniqueID]  
FROM  [DBO].[LicenseConfiguration] a1  WHERE [Parameter]=? Error:-536837662: :: -2147217865:
Invalid object name 'DBO.LicenseConfiguration'. :: DB Error Set 0: native=0xd0 source=Microsoft SQL Server Native Client 11.0 hr=0x80040e37
Invalid object name 'DBO.LicenseConfiguration'.

Cause

安装补丁时有些表未能创建。

Resolution

在BE软件的安装路径下使用命令行窗口CMD(以管理员身份运行)执行以下命令,然后启动 Backup Exec server服务。

OSQL.exe -E -S localhost\bkupexec -d bedb -i dbupgradebuildtobuild.sql

Issue/Introduction

安装 21.4 补丁后 Backup Exec Server 服务未启动