Validate Virtual Machine job Hyper-V VM backup fails with an error "0xe000a735 - The validation operation failed for the selected backup set"

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Article ID: 100051913

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Description

Error Message

Backup Exec Debug Log:

BENGINE: [loops] | Setting the name of the validation virtual machine as 'Validate_SERVER-TEST_{65abe491-a5da-4ee3-b9f0-e052c9360f01}'
BENGINE: [server]- Enter RestoreMessageHandler::GetMachineName
BENGINE: [server]- Exit GetMachineName - Machine name: [HyperVHost]
BENGINE: [loops] - IRFamilyRestoreBSDProcessorBase::IsIRTargetMediaServer - IR target server (HyperVHost) is remote server
BENGINE: [engapi]+ loginacct.cpp (456):
BENGINE: [engapi]| FindLoginCredentials() looking for resource \\  (useDefault - 0)
BENGINE: [engapi]+ loginacct.cpp (584):
BENGINE: [engapi]|      No Matching Credentials Record Found.
BENGINE: [engapi]+ loginacct.cpp (758):
BENGINE: [engapi]| FindLoginCredentials:: retVal = 2; loginGuid = GUID_NULL; resourceContainerID = GUID_NULL
BENGINE: [engapi]+ loginacct.cpp (904):
BENGINE: [engapi]| FindLoginCredentialsEx::bFound = 0; loginGuid = GUID_NULL; resourceContainerID = GUID_NULL
BENGINE: [loops] - IRFamilyRestoreBSDProcessorBase:DoHyperVStandUpPreProcessing: Could not find out logon account for media server \.
BENGINE: [loops] - IRFamilyRestoreBSDProcessorBase::VMStandUp - Failed to do Hyper-V standup preprocessing, actual standup won't start..
BENGINE: [loops] + VMValRestoreBSDProcessor.cpp (241):
BENGINE: [loops] | VMValRestoreBSDProcessor::TranslateError translating original error code E000A727 to E000A735
BENGINE: [loops] + IRFamilyRestoreBSDProcessorBase.cpp (400):
BENGINE: [loops] | IRFamilyRestoreBSDProcessorBase::CoreProcess returned failure -536828107
BENGINE: [loops] + IRFamilyRestoreBSDProcessorBase.cpp (371):
BENGINE: [loops] | IRFamilyRestoreBSDProcessorBase::ProcessBSD: Standup or Standdown operation failed with error 0xe000a735.
 

Cause

This issue is caused if the System Logon Account is not correctly set or updated with correct password.

Resolution

Please try the following steps.

1. Check if the System Logon account is created. If the account exists then edit it and update the password. Attempt the validate job again and confirm the results.

2. Check to ensure the Credentials are set for the Backup Exec Server Container on the Backup\Restore tab.  Confirm if the credential is set and does not appear empty\blank. 

 

 

Note: If the job continues to fail please contact Veritas Technical Support and open a support case.

Issue/Introduction

Validate Virtual Machine job of Hyper-V VM backup fails with an error "0xe000a735 - The validation operation failed for the selected backup set. Backup Exec cannot read the configuration details of the virtual machine as some files in the backup set may be missing or corrupted"
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