Backup Exec 21.2运行报告报错:“Communication with the server timed out on the call 'GetFileImageReportJobRun”

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Article ID: 100051700

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Description

Error Message

报错信息如下:

Cause

在配置了McAfee AMSI(Antimalware Scan Interface)功能的设置中发现这个问题:

McAfee AMSI Integration Protects Against Malicious Scripts

Resolution

Workaround:

在Backup Exec 软件的设置中关闭Lockdown功能

1. 点击Backup Exec 控制台左上角图标 -> Configurations and Settings -> Backup Exec Settings

2. 在左侧窗口选择Network and Security,在右侧窗口的“Data Storage lockdown setting”下面,点击Disable图标。

Issue/Introduction

Backup Exec 21.2运行报告报错:“Communication with the server timed out on the call 'GetFileImageReportJobRun“