Error Message

Refer Install Log - BKUPINST21.HTM
Path of Install Log - C:\Program Data\Veritas\Backup Exec\Logs

09-21-2021,11:18:53 : RunSQLScript via dbutil: C:\Program Files\Veritas\Backup Exec\catupgrade_21_2.sql
09-21-2021,11:18:53 : dbutil RunSQLScript: C:\Program Files\Veritas\Backup Exec\catupgrade_21_2.sql SQLServer:BEServerName SQLInstance:BE-Instance-Name
DatabaseName:BEDB
09-21-2021,11:18:53 : OpenFromInitializationString Connection String = Provider=SQLNCLI11;Trusted_Connection=yes;Persist Security
Info=False;Database=BEDB;Server=BEServerName\BE-Instance-Name;Locale Identifier=1033;Application Name=BEWS DBUTIL;DataTypeCompatibility=80 hr=0x0
09-21-2021,11:18:53 : dbutil RunSQLScript: execute sql cmd failed. sql statement: if ( ( select count(*) from sysobjects where name = 'ControlInfo') > 0 ) BEGIN
DECLARE @MajorVersion_V varchar(255) DECLARE @MinorVersion_V varchar(255) Select @MajorVersion_V = ControlValue From ControlInfo WHERE ControlKeyword = 'Major
Version' Select @MinorVersion_V = ControlValue From ControlInfo WHERE ControlKeyword = 'Minor Version' /*@MinorVersion_V = '2': Ross or later. */ if
(@MajorVersion_V = '21' A
09-21-2021,11:18:53 : dbutil RunSQLScript:Stop execution sql script
09-21-2021,11:18:53 : dbutil RunSQLScript: failed: 0x80040e14
09-21-2021,11:18:53 : OS ERROR: 0x80040e14 (-2147217900)
+ 09-21-2021,11:18:53 : Failure 1 running migration library 2
09-21-2021,11:18:53 : Destructor BEMigrate Freeing library: C:\Program Files\Veritas\Backup Exec\pvlupgrade.dll
09-21-2021,11:18:53 : Destructor BEMigrate Freeing library: C:\Program Files\Veritas\Backup Exec\jobmigration.dll
09-21-2021,11:18:53 : Destructor BEMigrate Freeing library: C:\Program Files\Veritas\Backup Exec\catupgrade.dll
09-21-2021,11:18:53 : Destructor BEMigrate Freeing library: C:\Program Files\Veritas\Backup Exec\pvlupgrade.dll
09-21-2021,11:18:53 : Destructor BEMigrate Freeing library: C:\Program Files\Veritas\Backup Exec\postmigrationprocessing.dll
+ 09-21-2021,11:18:53 : BE Migration Tool execution failed
09-21-2021,11:18:53 : Exiting Patch Migration
09-21-2021,11:18:53 : ERROR: User cancelled after unsuccessful patch migration
+ 09-21-2021,11:18:53 : V-225-1000: ERROR: Patch has failed to fix BEDB data(schema). Rolling back patch process. Return Code : 1 ***To search for information
about this error, click here
+ 09-21-2021,11:18:53 : ERROR: BEMSI;InstallManager.dll;InstallManager.cpp;-1:IM_PatchRunBEMig()-UPG_PatchMigrate()
09-21-2021,11:18:54 : Action 11:18:54: Rollback. Rolling back action:

On some Installations, the execution of catupgrade_21_2.sql fails and this patch failure is seen.

1. Follow the steps in this article 100049824  if applicable, as during the rollback, the Virtfile driver is attempted to be removed, but can fail and leave a mismatched Virtfile driver installed.

2. Move out the catupgrade_21_2.sql file present in the BE Installation Path. Download and copy the attached catupgrade_21_2.sql file into the BE Installation Path. Then perform the patch update, which should now complete successfully.

Note: Please use this attached script only for patching to 21.3 and make sure the errors in the Install Log match.