A backup job fails due to "Multiple connections to a server or shared resource by the same user" when backing up to a CIFS shared folder on NetApp.
Article ID: 100051621
Updated On:
Description
Error Message
High Priority Error: Error EC8F17B7: Cannot create recovery points for job: Local Disk (*:\), Local Disk (*:\), (C:\) Error EC8F03ED Cannot create the recovery point Error E7D10041: Unable to establish a network connection to \\xxx.xxx.xxx.xxx\backup_destination Error EBAB03F1: Following Operating System error occurred while performing requested operation: "Multiple connections to a server or shared resource by the same user using more than one user name are not allowed"
Product version
System Recovery 22 or later
Cause
In general, this error occurs when any processes except System Recovery already established a network connection to a backup destination with the different user from a user that is specified for the backup destination in a backup job. The behavior is by design.
However, the error may occur every time a part of NAS like NetApp CIFS is the backup destination. In case of NetApp CIFS, please try the Solution.
Resolution
To ignore the error "Multiple connections to a server or shared resource by the same user" on System Recovery, please add and modify the below registry value.
Registry Path: HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Veritas System Recovery
Name: IgnoreMultipleConnection
Type: String
Data: Yes
Then, please restart "Veritas System Recovery" service.
If returning to the default value, set "Data" to "None". "None" does not ignore the error "Multiple connections to a server or shared resource by the same user".
Issue/Introduction
Additional Information
