Steps for collecting logs from local machine

• For gathering logs only from local machine select the option "Collect Data for Support"

• Select the product(s) for which log files needs to be collected and click "Next".

• For Data Type select "All Data" and click "Next".

• For "Additional Options" select any additional categories if required and click "Next".

• During "Collect" phase VQA scans and collects all the required logs and product details.

• Save/Upload the logs - Provide path and click on "Save" or upload the logs to Veritas SFTP for new or existing case using "Create or Update a Support Case" option.

Steps for collecting logs from remote machine

• For gathering logs from remote machine select the option "Start Remote Scan",

• On "Prerequisites for Remote Scanning" page review remote scan requirements and click "Next".

• On "Remote Server Configuration" page click "Add Server".

• On "Add remote server details" page select the product(s) for which log files needs to be collected. 

• Enter Server Name/IP and credentials to connect to remote machine and click "Save".

• Click "Test Connection" to verify connectivity with remote server.

• Click "Next" after connection is established successfully. If connection fails review pre-requisites for remote scanning. 

• For "Additional Options" select any additional categories if required and click "Next".

• During "Remote Collection" phase VQA scans and collects all the required logs and product details from remote machine.

• Click "Next" after remote scan completes.

• Save/Upload the logs - Provide path and click on "Save" or upload the logs to Veritas SFTP for new or existing case using "Create or Update a Support Case" option.

• Download VQA: Veritas Quick Assist (VQA) Download
• Launch VQA:

• Auto-detection of issues (self-help)
• Optimized data/Logs collection
• Create/update cases with evidence/Logs