A patch or upgrade install for Backup Exec 21.x may fail when trying to update the Backup Exec Database (BEDB)
Article ID: 100051054
Updated On:
Description
Error Message
The BKUPINST21.HTM reports the following errors:
07-22-2021,16:20:37 : Executing migration utility C:\Program Files\Veritas\Backup Exec\bemig.exe
07-22-2021,16:20:37 : FDO_Win32ExecuteProgram: CreateProcess
+ 07-22-2021,16:20:37 : ERROR 5: CreateProcess Failed.
07-22-2021,16:20:37 : Exiting Patch Migration
07-22-2021,16:20:37 : ERROR: User cancelled after unsuccessful patch migration
+ 07-22-2021,16:20:37 : V-225-1000: ERROR: Patch has failed to fix BEDB data(schema). Rolling back patch process. Return Code : 5 ***To search for information
about this error, click here
+ 07-22-2021,16:20:37 : ERROR: BEMSI;InstallManager.dll;InstallManager.cpp;-5:IM_PatchRunBEMig()-UPG_PatchMigrate()
:
:
+ 07-22-2021,16:22:51 : V-225-136: The patch failed to install. Return code: 1603 ***To search for information about this error, click here
Cause
This error is seen if the Backup Exec server has active Instant Recovery (IR) sessions running on the Backup Exec server. Active IR sessions are present when there are one more instantly recovered virtual machines running on the Backup Exec server.
Resolution
1. Run the 'Remove a Recovered VM' job to delete the instantly recovered virtual machines.
2. Rerun the patch/upgrade install.
Issue/Introduction
Additional Information
