Error Message

SMTPtroubleshooter log:

07/15/2021, 14:33:58:371,  9688,  8580, [Info ],"Log level: WARNING"
07/15/2021, 14:33:58:371,  9688,  8580, [Info ],"MailBuf::MailBuf: Mail Buf object created"
07/15/2021, 14:33:59:903,  9688,  8580, [Info ],"MailBuf::~MailBuf: Mail Buf attachment buffer destroyed"
07/15/2021, 14:33:59:903,  9688,  8580, [Info ],"MailBuf::~MailBuf: Mail Buf object destroyed"
07/15/2021, 14:33:59:903,  9688,  8580, [Error],"WebServerRequest::SendSMTPMail: Sending SMTP Mail Not Successful: 55"
07/15/2021, 14:33:59:903,  9688,  8580, [Error],"WebServerRequest::SendSMTPMail: Unhandled exception"
07/15/2021, 14:33:59:903,  9688,  8580, [Error],"SendMailConfig: SendMail failed: 0"
07/15/2021, 14:33:59:903,  9688,  8580, [Error],"SendMailConfig: Status: 3759407122"

DLOAdmindvcu log:

============================================================
Report Name:Last Backup Status
Report type:CSV
07/15/21, 14:33:58:373, dloadminsvcu.exe, 8580:,  >, NotificationServerEx.cpp( 152 ), value of is attachment1
07/15/21, 14:33:59:906, dloadminsvcu.exe, 8580:, E>, SMTPNotif.cpp( 84 ), SMTP Mail For Alert not send with error %s-535560174
07/15/21, 14:33:59:906, dloadminsvcu.exe, 8580:, E>, ConsoleSvcIFServer.cpp( 3696 ), CConsoleSvcIFServer::Notification sent by report
07/15/21, 14:33:59:906, dloadminsvcu.exe, 8580:, E>, ConsoleSvcIFServer.cpp( 3699 ), CConsoleSvcIFServer::SendNotificationForReport  Failed by curl
07/15/21, 14:34:32:457, dloadminsvcu.exe, 6176:,  >, registry.cpp( 753 ), FetchValue: Reg read value : 
07/15/21, 14:34:57:856, dloadminsvcu.exe, 8356:,  >, registry.cpp( 753 ), FetchValue: Reg read value : 
07/15/21, 14:34:58:383, dloadminsvcu.exe, 8580:,  >, registry.cpp( 753 ), FetchValue: Reg read value : 
07/15/21, 14:34:58:383, dloadminsvcu.exe, 8580:,  >, registry.cpp( 753 ), FetchValue: Reg read value : 
07/15/21, 14:34:58:387, dloadminsvcu.exe, 8580:,  >, registry.cpp( 753 ), FetchValue: Reg read value : 
07/15/21, 14:34:58:391, dloadminsvcu.exe, 8580:,  >, NotificationServerEx.cpp( 150 ), Subject:DLO Auto Generated Report:No Backups
07/15/21, 14:34:58:391, dloadminsvcu.exe, 8580:,  >, NotificationServerEx.cpp( 151 ), Body:A report has been auto generated.
Details 
============================================================
07/15/21, 16:12:43:938, dloadminsvcu.exe, 12236:, T>, ConsoleSvcIFServer.cpp( 4018 ), CConsoleSvcIFServer::CheckReportExist. Query: select * from 
Autoconfigreport a,Schedule s where a.REPRT_NAME LIKE'DLOBackupStatus%' and a.SCHEDULE_ID=s.SID;
07/15/21, 16:12:43:938, dloadminsvcu.exe, 12236:, T>, ADODB.cpp( 1127 ), : query - select * from Autoconfigreport a,Schedule s where a.REPRT_NAME 
LIKE'DLOBackupStatus%' and a.SCHEDULE_ID=s.SID;
07/15/21, 16:12:43:939, dloadminsvcu.exe, 12236:, T>, ADODB.cpp( 1298 ), : finished query - "select * from Autoconfigreport a,Schedule s where a.REPRT_NAME 
LIKE'DLOBackupStatus%' and a.SCHEDULE_ID=s.SID;"
07/15/21, 16:12:49:882, dloadminsvcu.exe, 9516:, T>, ConsoleSvcIFServer.cpp( 3851 ), CConsoleSvcIFServer- store Auto Config
07/15/21, 16:12:49:882, dloadminsvcu.exe, 9516:,  >, registry.cpp( 753 ), FetchValue: Reg read value : 
07/15/21, 16:12:49:883, dloadminsvcu.exe, 9516:, T>, ADODB.cpp( 747 ), timeout: 20; retry interval: 300
07/15/21, 16:12:49:883, dloadminsvcu.exe, 9516:, T>, ADODB.cpp( 1127 ), : query - select * from AutoconfigReport WHERE REPRT_NAME LIKE'DLOBackupStatus%';
07/15/21, 16:12:49:883, dloadminsvcu.exe, 9516:, T>, ADODB.cpp( 981 ), ADODB::GetActiveClusterNodeName  m_strLastKnownServerName: DLOServer strNodeName: 
DLOServer
07/15/21, 16:12:49:886, dloadminsvcu.exe, 9516:, T>, ADODB.cpp( 1298 ), : finished query - "select * from AutoconfigReport WHERE REPRT_NAME 
LIKE'DLOBackupStatus%';"
07/15/21, 16:12:49:886, dloadminsvcu.exe, 9516:, T>, ConsoleSvcIFServer.cpp( 3906 ), CConsoleSvcIFServer::StoreAutoConfigDataInDB Query: UPDATE AutoconfigReport 
SET EMAIL_ADDRESS=a@domain.com,REPRT_NAME ='DLOBackupStatus_en.rdl',EMAIL_ADDRESS2='', 
REPRT_TYPE='32',FLAG=1,LAST_RUN='2000-01-01 00:00:00.000' WHERE ID =0;
07/15/21, 16:12:49:886, dloadminsvcu.exe, 9516:, T>, ADODB.cpp( 1127 ), : query - UPDATE AutoconfigReport SET 
EMAIL_ADDRESS=a@domain.com,REPRT_NAME ='DLOBackupStatus_en.rdl',EMAIL_ADDRESS2='', 
REPRT_TYPE='32',FLAG=1,LAST_RUN='2000-01-01 00:00:00.000' WHERE ID =0;
07/15/21, 16:12:49:888, dloadminsvcu.exe, 9516:, T>, ADODB.cpp( 1298 ), : finished query - "UPDATE AutoconfigReport SET 
EMAIL_ADDRESS=a@domain.com,REPRT_NAME ='DLOBackupStatus_en.rdl',EMAIL_ADDRESS2='', 
REPRT_TYPE='32',FLAG=1,LAST_RUN='2000-01-01 00:00:00.000' WHERE ID =0;"
07/15/21, 16:12:49:889, dloadminsvcu.exe, 9516:, T>, ADODB.cpp( 1127 ), : query - UPDATE Schedule SET SUpdateScheduleStartWindow='4:15:00 
PM',SUpdateScheduleDays=16where SID=949;
07/15/21, 16:12:49:889, dloadminsvcu.exe, 9516:, T>, ADODB.cpp( 1298 ), : finished query - "UPDATE Schedule SET SUpdateScheduleStartWindow='4:15:00 
PM',SUpdateScheduleDays=16where SID=949;"

A supported hotfix has been made available for this issue. Please contact Veritas Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

Veritas Technologies LLC currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.