VProSvc.exe and SymTrackServicex64.exe get crashed when backing up to AWS S3 storage.
Article ID: 100050957
Updated On:
Description
Error Message
Log Name: Application Source:
Application Error Date: 20YY/MM/DD HH:MM:SS
Event ID: 1000
Task Category: Application
Crashing Events Level: Error
Keywords: Classic
User: N/A
Computer: ComputerA
Description:
Faulting application name: SymTrackServicex64.exe, version: 21.0.0.62110,
time stamp: 0x6009def0
Faulting module name: SymTrackServicex64.exe, version: 21.0.0.62110,
time stamp: 0x6009def0
Exception code: 0xc0000409
Fault offset: 0x0000000000192409
Faulting process id:
Faulting application start time: 0x01d762c88cc79876
Faulting application path: C:\Program Files\Veritas\Veritas System Recovery\Shared\Drivers\Service\SymTrackServicex64.exe
Faulting module path: C:\Program Files\Veritas\Veritas System Recovery\Shared\Drivers\Service\SymTrackServicex64.exe
Report Id:
Faulting package full name:
Faulting package-relative application ID:
Product version
System Recovery 22 or later
Cause
Resolution
After upgrading to System Recovery 22, please perform below.
1. Launch Registry Editor.
2. Create "StopPluginLogs" as String Value in HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Veritas System Recovery.
3. Set Value Data to "Yes" to skip the cloud plugin logs.
Details of the key are as follows:
Registry Path: HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Veritas System Recovery.
Name: StopPluginLogs
Type: REG_SZ
Data: Yes -> Disable the logging, No -> Enable the logging,
None -> Default value (Enable the logging)
Issue/Introduction
VProSvc.exe and SymTrackServicex64.exe get crashed when backing up to AWS S3 storage.
Additional Information
ETrack: 4188884
ETrack: 4042055
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