Error Message

Unable to delete cloud deduplication storage device.
 

Deleting Cloud Deduplication Storage

1. Disable the Disk storage lockdown setting:

Configuration and Settings > Backup Exec setting > Network and Security > Disk storage lockdown
 

2. Open command prompt. Change path to BE Install location.
   By default install path is on C drive so type cd C:\Program Files\Veritas\Backup Exec and hit enter.

Run this command -> pddecfg -a listcloudlsu

A list of cloud deduplication storage devices is displayed, note StorageID and CachePath
 

3. From the Backup Exec console, right-click the cloud deduplication storage, and click Disable
    
4. Right-click the cloud deduplication storage and click Delete

Cloud Deduplication storage information is deleted from ‘cloudlsu.cfg’ file

5. Stop deduplication services

• Backup Exec Open Cloud Storage Daemon (ocsd)
• Backup Exec Deduplication Engine (spoold)
• Backup Exec Deduplication Manager (spad)

6. Delete the storage container or bucket configurations in spoold using the command:

spoold --removepartition

Cloud Deduplication storage information is deleted from ‘cloud.json’ file

7. Remove the cache folder using Windows Explorer or by using the command:

rmdir /S

8. (Optional) Remove the sub-bucket folder from the cloud
    
9. Start the deduplication service and the monitor service
    
10. Enable the Disk storage lockdown setting:

Configuration and Settings > Backup Exec setting > Network and Security > Disk storage lockdown
 

Deleting A Bucket/Sub-Bucket

1. Open command prompt. Change path to BE Install location.
   By default install path is on C drive so type cd C:\Program Files\Veritas\Backup Exec and hit enter.

Run this command - pddecfg -a listcloudlsu

A list of cloud deduplication storage devices is displayed, note StorageID and CachePath for bucket/sub-bucket to delete

2. Stop Deduplication Services from Service Manager and restart BE services
    
3. Disable the Disk storage lockdown setting:

Configuration and Settings > Backup Exec setting > Network and Security > Disk storage lockdown

4. Delete the storage container or bucket configurations in spoold using the command:

spoold --removepartition

5. Remove the cache folder using Windows Explorer or by using the command:

rmdir /S

6. Start Duplication services and Restart Backup Exec Services
    
7. From the Backup Exec console, right-click the cloud deduplication storage, and click Disable
    
8. Right-click the cloud deduplication storage and click Delete
    
9. Enable the Disk storage lockdown setting:

Configuration and Settings > Backup Exec setting > Network and Security > Disk storage lockdown

Backup Exec Ransomware Resilience protects storage devices from non-authorized access or removal.