Backup job fails on physical machines or UEFI Linux Virtual Machines with a secure boot option enabled on ESXi / Hyper-V
Article ID: 100049508
Updated On:
Description
Error Message
Error E0A20006: Cannot create image: Snapshot driver is not available.
Error E0A20019: Backup Failed.
Cause
This is by design. System Recovery uses a Symbdsnap snapshot driver when backing up. However, secure boot does not load the Symbdsnap snapshot driver which is not a GPL but a proprietary license.
Resolution
WORKAROUND:
Please disable secure boot.
1. On vSphere Client or web client, navigate to the Linux Virtual Machine.
2. Power Off the Linux Virtual Machine.
3. Right-click on the Linux Virtual Machine and select [Edit Settings].
4. On [Edit setting] window, navigate to [VM Options] tab, and expand [Boot Options].
5. Under [Boot Options], uncheck the checkbox for [Enable UEFI Secure Boot]. (See Figure 1)
Figure 1
6. Click [OK] to save.
7. Power ON the Linux Virtual Machine.
1. Open Hyper-V manager.
2. Right-click on the VM, and select [Settings...].
3. Click [Security] and uncheck [Enable Secure Boot].
Please see a manual for the physical machines and disable the secure boot option.
Issue/Introduction
