SMTP email notification are not received after upgrading to BE 21.1, error "TLS temporarily unavailable due to no certificate when receiving."

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Article ID: 100049493

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Updated On:

Description

Error Message

 

Backup Exec Debug:

BESERVER:  In Function CNotificationBO::TestMailSettings
BESERVER:  In Function CNotificationBO::SendManagedNotification
BESERVER:  In Function CNotificationBO::SendManagedNotification
BESERVER:  In Function CNotificationBO::GetSmtpSettings using LOGENTRY
BESERVER:  CNotificationBO: Using default language = _EN
BESERVER:  In Function CNotificationBO::SendManagedNotification before CoCreateInstance
BESERVER:  In Function CNotificationBO::SendManagedNotification before CoCreateInstance
BESERVER:  In Function CNotificationBO::SendManagedNotification after CoCreateInstance
BESERVER:  In Function CNotificationBO::SendManagedNotification after CoCreateInstance
BESERVER:  In Function CNotificationBO::SendManagedNotification adding 'to' backupadmin@domain.com
BESERVER:  In Function CNotificationBO::SendManagedNotification adding 'to' backupadmin@domain.com
BESERVER:   In Function MN: SendNotification Culture = {0} en
BESERVER:   In Function MN: SendNotificationBefore smtpClient.Connect()

BESERVER:   In Function MN: SendNotificationSmtpClient connect exception= TLS temporarily unavailable due to no certificate when receiving.

BESERVER:   In Function MN: SendNotification smtpClient.IsConnected = False
BESERVER:   In Function MN: SendNotification After smtpClient.Disconnect(true); smtpClient.IsConnected = False

 

Resolution

 

This issue is resolved in Backup Exec 21.3.

 

 

Issue/Introduction

SMTP email notification are not received after upgrading to BE 21.1, error "TLS temporarily unavailable due to no certificate when receiving."

Additional Information

ETrack: 4027480