How to Manage Alerts in DLO
Article ID: 100049366
Updated On:
Description
How to Manage Alerts in the DLO Administration server
Alerts are generated in Desktop and Laptop Option (DLO) when events occur that require Administrator attention, such as in response to a problem or to advise the status of DLO jobs.
Active Alerts can be viewed in the Alerts tab of the Administration Console and when manually acknowledged, it will be moved to the Alert History tab. Alert History records will remain there until manually removed; there is no way to automatically respond to Active alerts or to automatically delete Alerts from the DLO Console. If Alerts are manually deleted from the console, they are permanently removed from DLO.
The DLODBUtils Command Line utility, in the DLO installation path, provides a switch (-groomalerts # ) that allows you to manage alerts, based on the number of days you specify;
- Responding to Active alerts older than the specified number days and moving those record to Alert History
and
- Deleting Alert History records that have a Responded date older than the specified number days.
To run DLODBUtils;
- open an Administrative Command Prompt and go to the DLO installation path (by default C:\Program Files\Veritas\Veritas DLO )
- type the command dlodbutils -groomalerts # (where # is the number of days) i.e. dlodbutils -groomalerts 10 (to process alerts older than 10 days)
If you then check in the DLO Administration Console - Alerts tab, Active Alerts that were Received earlier than the specified number of days, will have moved to Alert History, with a Responded date of today and any Alert History records Responded earlier than the specified number of days, will have been removed.
Issue/Introduction
