Backup Exec generates an Alert: "The Licensing Portal is not reachable to synchronize the Entitlements. Ensure that you have internet connectivity."
Article ID: 100049344
Updated On:
Description
Error Message
License Portal Synchronization Warning
The Licensing Portal is not reachable to synchronize the Entitlements. Ensure that you have internet connectivity.
Application Event Log
Log Name: Application
Source: Backup Exec
Event ID: 34581
Task Category: None
Level: Warning
Keywords: Classic
Description:
Backup Exec Alert: License and Maintenance Warning
(Server: "BESERVER") The Licensing Portal is not reachable to synchronize the Entitlements. Ensure that you have internet connectivity.
Cause
Note: Beginning September 2026 Online license activation and call-home functionality are not supported. All license updates must be completed via file import.
Backup Exec is transitioning to a new license file format. Newly issued or renewed licenses will now be delivered as .lic files, replacing the legacy .slf file format.
Backup Exec Announcement: Important Backup Exec Licensing Format Change (.slf to .lic)
Resolution
Workaround:
The alert can be safely acknowledged and dismissed and there is no impact to the license features.
If it is required to stop the alert message generated by the automated synchronization feature, disable this option within the Backup Exec Settings.
Note: This will not stop the generation of the alert message when the synchronization process is launched manually.
Issue/Introduction
1. In the Settings - Configuration and Settings - Backup Exec Settings - Preferences, the option to "Enable auto synchronization of the licenses with the Licensing Portal" is enabled.
2. From the Home Screen of Backup Exec, the synchronization is manually launched by clicking on
"Synchronize Entitlements with Licensing Portal".
Additional Information
