VMware agent Incremental Backup job of Virtual Machines may Intermittently hang with no progress in byte count.
Article ID: 100049088
Updated On:
Description
Error Message
[fsys\shared] - Calling the BEWT_VixDiskLib_WriteCall: VixDiskLib_Write on diskhandle 372666720 ((01550976), (00001024)).
NumberOfOutstandingCalls: 0
[fsys\shared] - Calling the vixdiskLib api: VixDiskLib_Write on diskhandle 372666720 ((01550976), (00001024)).
NumberOfOutstandingCalls: 1
[fsys\vmvcb\pdi] - VM_VCBPROXY_PDI_FS::GetFirstDiskExtent(): End of disk
[fsys\vmvcb\pdi] - VM_VCBPROXY_PDI_FS::GetFirstDiskExtent(): End of disk
Cause
This issue has been seen to occur when the backup jobs have Software Encryption enabled.
Resolution
The Issue is fixed in Backup Exec 21.2
Workaround
For BE 21.2 earlier versions, disable Software encryption for the Virtual Machines backup job.
Issue/Introduction
VMware agent Incremental Backup job of Virtual Machines may Intermittently hang with no progress in byte count.
Additional Information
ETrack: 4014594
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