Unable to update DSL credentials after password change, when some DSL shares are not accessible.

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Article ID: 100048555

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Updated On:

Description

Error Message

Following errors are captured in DDadminconsole.log:

11/25/2019, 12:29:15:302,  9304, 19672, [Error],"CanIWriteInThisPath:  --- [GetLastError()]: The network path was not found., 53"
11/25/2019, 12:29:15:303,  9304, 19672, [Info ],"AssignNewRightsToObjectEx: Assigning New rights to Path: \\FileServer\DLO Storage-DSL, Type: 1"
11/25/2019, 12:29:15:405,  9304, 19672, [Info ],"AssignNewRightsToObjectEx: DC Name: DCServer"
11/25/2019, 12:29:15:409,  9304, 19672, [Error],"AssignNewRightsToObjectEx: SetNamedSecurityInfo failed, ErrorCode: 53"
11/25/2019, 12:29:15:409,  9304, 19672, [Info ],"AssignNewRightsToObjectEx: Assigning New rights to Path: \\FileServer\DLO Storage-DSL, Type: 5"
11/25/2019, 12:29:15:511,  9304, 19672, [Info ],"AssignNewRightsToObjectEx: DC Name: DCServer"
11/25/2019, 12:29:15:513,  9304, 19672, [Error],"AssignNewRightsToObjectEx: SetNamedSecurityInfo failed, ErrorCode: 53" 
11/25/2019, 12:29:38:906,  9304, 19672, [Info ],"AssignNewRightsToObjectEx: Assigning New rights to Path: \\FileServer\DLO_Data-DSL_1, Type: 1"
11/25/2019, 12:29:39:008,  9304, 19672, [Info ],"AssignNewRightsToObjectEx: DC Name: DCServer"
11/25/2019, 12:36:29:663,  9304, 19672, [Error],"AssignNewRightsToObjectEx: SetNamedSecurityInfo failed  --- [GetLastError()]: An unexpected network error 
occurred., 59"
11/25/2019, 12:36:29:663,  9304, 19672, [Error],"AssignNewRightsToObjectEx: SetNamedSecurityInfo failed, ErrorCode: 59"

 

Cause

One or more of the DSL storage location paths are not accessible from DLO server. These will show as 'Not Available' in the Dedupe Server Manage screen.

The process will not continue with any further DSL shares, once it encounters the first inaccessible DSL. This may result in DSL shares having different credentials.

 

Resolution

This issue is resolved in DLO version 9.4.

Issue/Introduction

Unable to update Dedupe Storage Location (DSL) credentials (i.e. with a new account or after a password change), when some DSL shares are not accessible.

Additional Information

ETrack: 3989553