Backup of a Hyper-V VM hangs and remains in running state without any byte count
Article ID: 100048238
Updated On:
Description
Error Message
Beremote Debug Log on Hyper-V Host
BEREMOTE: [fsys\shared] - DiskUsedSectors::GetMftBitMap: retVal = 0x0
BEREMOTE: [fsys\shared] - DiskUsedSectors::ProcessBitMap: mftBufferSize=0, recordCount=896256
BEREMOTE: [fsys\shared] - ParseMft: entered
BEREMOTE: [fsys\shared] - getFileRecord: Failed to find MFT record (5) in cache, fetching from VMDK
BEREMOTE: [fsys\shared] - getFileRecord: Failed to find MFT record (492691) in cache, fetching from VMDK
Cause
Metadata index issue
Resolution
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned. Refer to the Hotfix link under Related Articles to obtain the hotfix needed to resolve the issue.
Fixed in Backup Exec 21.4 release.
WORKAROUND:
Perform a Remote Agent Backup of the Virtual Machine.
Issue/Introduction
Additional Information
