• Agent is unable to connect to DLO server to update the status.
• Scanning of files in backup selections is yet to be completed by clients.
• Backup of all the files included in backup selection is yet to be completed.
• If initial backup data size is far less then subsequent data which is added later.
• Deletion of files and addition of files in the backup selection at the same time.
• On exit and relaunch of Agent, the backup status completion on client shows 0 % and it takes few mins to update the data based on the amount of data backed up (This is on the DLO client console).
• Any Backup failures or exceptions in protecting all the files.

DLO Agent automatically updates the Backup Completion % status every 15 min to DLO server. 

Backup % is calculated as ( (FileSizeOriginal - FileSizeToProtect) / FileSizeOriginal ) * 100

Note: This is a formula for DLO 9.4 or earlier. 

Starting DLO version 9.5 backup completion percentage formula is updated to following which resolves the errors in backup completion percentage value calculation:
Backup Completion % = ( FileSizeProtected / (FileSizeProtected + FileSizeToProtect) ) * 100

DLO Backup completion percentage is not reported accurately.
 

1. Check if DLO agent is able to communicate to DLO server using ping command.

2. Check backup selection in Profile to confirm that only required files are included in backup selection.

3. Check backup history of the user and identify/fix any backup failure issues.

4. Verify that DLO agent is able to access DLO SQL db by performing UDL SQL connectivity test.

5. Identify any network related issues between DLO agent and DLO server/Network user data folder (NUDF).