Error Message

It is observed that with Backup Exec 21 Remote Agent installed and Exchange Server is restarted, upon starting Microsoft Exchange Services fail to start. This may happen as one of the dependent service has timed out and other services are waiting to start. An issue has been seen with Microsoft Exchange Active Directory Topology services and following events are logged. 

System    Error    Service Control Manager    ExchangeServer.Domain.local        
7000    
The Microsoft Exchange Active Directory Topology service failed to start due to the following error:   
The operation completed successfully. (0x0000041D)

System    Error    Service Control Manager    ExchangeServer.Domain.local        
7000    The Microsoft Exchange Active Directory Topology service failed to start due 
to the following error:   The operation completed successfully. (0x0000041D)

System    Error    Service Control Manager    ExchangeServer.Domain.local        
7009    A timeout was reached (30000 milliseconds) while waiting for the Microsoft 
Exchange Active Directory Topology service to connect.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned. Refer to the Hotfix link under Related Articles to obtain the hotfix needed to resolve the issue.

Backup Exec 21 Update 2 - Backup Exec 21.2

Note: The Patch need to be installed on Backup Exec Server. Ensure to update the remote agent on the server experiencing this issue.

Workaround:

Install Backup Exec 20.6 Remote Agent on the Exchange Server.

OR

Upon restart of the server try to start the Exchange Services manually.