Files with 200 characters or more in the name fail to backup.

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Article ID: 100048110

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Updated On:

Description

Error Message

FAILED to copy to the network user data folder. The filename, directory name, or volume label syntax is incorrect.

Cause

DLO uses Windows API call to backup files and 199 characters is the maximum allowed for a file name.

Resolution

Users should rename the file to have 199 characters or less in the name.

Issue/Introduction

If an end user has created a file or files with 200 or more characters in the file name the file will not backup to the Network User Data Folder.