Open files may be skipped when Advanced Open File Option is disabled on Linux servers

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Article ID: 100047841

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Updated On:

Description

Error Message

N/A

 

Resolution

Workaround:

 

A) Enable AOFO if it is supported. Check the Backup Exec Software Compatibility List (SCL) for support Linux platforms with AOFO support. 

Or 

B) Use full backup.

 

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

 

Issue/Introduction

Open files may be skipped during incremental or differential backups without reporting any exceptions when AOFO (Advanced Open File Option) is disabled or not supported on Linux servers.

Additional Information

ETrack: 4001357