Cloud Storage configuration fails with error "There were no storage locations found on the server”

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Article ID: 100047670

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Description

Error Message

There were no storage locations found on the server.

Resolution

  • Ensure that you have already created the bucket/container. A bucket or storage container represents a logical unit of storage on the cloud-based storage device. (Refer vendor guidelines on how to create a bucket/container). 
  • Ensure that the name of the bucket/container which was created in the cloud portal does not have any special characters like “! @ # $ % ^ & * _ + ”. Bucket names may be made up of lower case letters, numbers, and hyphen and the name may not begin with a hyphen.
  • As a best practice, create specific buckets to use exclusively with Backup Exec. Each cloud storage device within Backup Exec must use a different bucket. Do not use the same bucket for multiple cloud storage devices even if these devices are configured on different Backup Exec servers.
  • Verify the AWS credentials used in creating the cloud storage device are correct.  AWS permissions require the AWS Access Key Account and the Secret Key for access from Backup Exec.

Issue/Introduction

Error ”There were no storage locations found on the server” is reported while configuring a cloud storage device in Backup Exec.