GETTING HELP

• If you need assistance with VEMS access, contact your VEMS administrator.
• If your maintenance contract has expired, contact your Veritas renewal/sales representative
• If you don’t know who your VEMS administrator or Veritas renewal/sales representative is, please Contact Us.

To see what the latest maintenance/service contract expiration date is for each product

1. Use the Product Line filter to display the entitlements for each product line individually. Select the Product Line and click Apply Filters. If you don’t see a Product Line that matches your product, then you most likely do not have access to entitlements for the product and will need to work with your VEMS administrator to get access to an account that does have entitlements for the product.
   
   
    

2. Click Service Expiration in the table header to show the entitlements in descending order by the Service Expiration date. Locate the first entitlement that has a Coverage Type of either ESSENTIAL or BASIC.

3. Note the Entitled Version and the Service Expiration date for entitlement from Step b as this is entitlement will be used to determine which updates you will be entitled to download. To download an update, it must apply to the Entitled Version (or earlier version) of the product and the release date of the update must be less than or equal to the Service Expiration date.
   
   
   
   So based on this example, this user would only be able to download the updates for Backup Exec 14.1 (or earlier) that were released prior to their maintenance contract lapsing on February 14, 2015. They are not entitled to any updates for Backup Exec 20.4 as there is not a maintenance contract associated with either of the Backup Exec 20.4 entitlements.