An attempt to backup a drive using VSR 18 or 21 fails with EC8F03EA: Cannot create a virtual volume image of the selected drive.
Article ID: 100047189
Updated On:
Description
Error Message
EC8F03EA: Cannot create a virtual volume image of the selected drive.Error E0BC0002: Object SME~Computer~BgM2A3CC439Region-0~VM2A3CC439Region-0-4 not found
Additionally this message may also be seen:
Error EBAB0013: An assertion that safeguards the integrity of the program failed unexpectedly. 'PRECONDITION failed, SnapVolume::GetEnabledStatus: SnapVolume.cpp(229)
In the Windows System Event log at the time of the backup failure the following Event ID 153 message will also be found :
The IO operation at logical block address 0x74704c0e for Disk 0 (PDO name: \Device\00000036) was retried.
Cause
The error essentially means that the IRP (IO Request Packet) has timed out while the IO System waited for it to complete. This is known to happen for a variety of reasons.
Resolution
Where this occurred on HP Z4 G4 workstations running Windows 10 Pro 1809, the customer contacted HP support, obtained and installed the latest drivers for the machine, and the problem disappeared (no more Event ID 153 errors and subsequent backups successful)
Alternative approaches to fix this problem could also include replacing the SATA or power supply cable and updating an outdated BIOS version.
Issue/Introduction
