Error Message

Job Log "Exception"

V-79-57344-34086 - Snapshot Technology: Initialization failure on: \\server\C:. Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).Snapshot technology error (0xE0008526): Backup Exec could not locate a Microsoft Volume Shadow Copy Services (VSS) software or ardware snapshot technology for this job. Select a valid VSS snapshot technology for the target computer.

Check the Windows Event Viewer for details.

Some examples of references to the Microsoft Azure Recovery Service Agent:

The item \\Servername\C:\Program Files\Microsoft Azure Recovery Services Agent\Temp\CBEngineCurr.errlog in use - skipped.
The item \\Servername\C:\Program Files\Microsoft Azure Recovery Services Agent\Temp\GatewayProvider0Curr.errlog in use - skipped.
The item \\Servername\C:\Program Files (x86)\Microsoft Azure Site Recovery\agent\appservice_curr_92652.log in use - skipped.
The item \\Servername\C:\Program Files (x86)\Microsoft Azure Site Recovery\agent\cachemgr.lck_ in use - skipped.
The item \\Servername\C:\Program Files (x86)\Microsoft Azure Site Recovery\agent\CacheMgr.log in use - skipped.

This issue is caused by a mount or junction point created by the Microsoft Azure Recovery Services Agent.  This  mount or junction point is present if the MARS agent is performing System State backups.

The mount or junction point may be left behind after the MARS agent is removed or the System State Job is removed from the Microsoft Azure Backup agent console.

.

There are two possible solutions:

1. Remove the following mount point including removing it from recycle bin
C:\Program Files\Microsoft Azure Recovery Services Agent\Scratch\SSBV

2. Remove the mount point via a pre-backup batch file which includes the following command:
       Echo off
       RMDIR /Q/S "c:\Program Files\Microsoft azure recovery services agent\scratch\ssbv"
       Exit

3.  If the requirement is to use both Backup Exec and MARS agent backups the MARS System State Job creates the Junction point and causes Backup Exec job to complete with Exceptions.