A DLO Restore job fails with error code 0xE014000B after removing a user from Active Directory.

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Article ID: 100046381

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Description

Error Message

Failed to start restore job. General failure Error code 0xE014000B

Figure 2 - "Restore Log File Viewer" screen

 

Cause

It is not possible to restore data from the DLO Console for any user that has been removed from Active Directory.

 

Resolution

Use the Emergency Restore commandline utility to restore the user data.

Note: This will recover all data for that user, so please ensure the target location has enough free disk space.

  1. Open an Administrative "Command Prompt". 
  2. Run the below commands. (See Figure 4)

cd "C:\Program Files\Veritas\Veritas DLO"

dlocommandu -emergencyrestore "\\\\- -w password -ap "C:\restore" -I

NOTE:
"\\\\-" is the NUDF path for the user. (To find the NUDF path, review the "User Properties" screen in the DLO Console, See Figure 3 below)
"password" is the EmergencyRestore password that was configured when DLO was installed.
"C:\restore" is the restore destination on the DLO server. Target this elsewhere on the server, if space is low.

Figure 3 - How to find the NUDF path for the user

Figure 4 - Results of emergency restore

  1. After completion, the below results are displayed.

Total Files Recovered = XXX
Total Files Failed to recover = 0

Note: XXX is the number of files that were restored.

Issue/Introduction

A DLO Restore job fails with error code 0xE014000B when trying to restore files from the Network User Data Folder (NUDF) if the user has been removed from Active Directory. In "Restore Status" screen, the user name is blank. (See Figure 1) Figure 1 - "Restore Status" screen
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