Requirements:

• Client machine should be online and accessible from DLO admin server.
• NUDF folder should be accessible from client machine.
• The affected user should be logged on to the client machine when the command is executed.

Following command can be executed from DLO admin server to collect verbose logs for User1 remotely

Open command prompt as administrator on DLO administration server and execute following command:

>DLOCommandU.exe -RemoteExecute -LGT -WT 30 -U User1

This command enables Verbose logging for a duration of 30 minutes for User1

[-WT -- > Duration for which verbose should be enabled (in minutes)]

After 30 min, log gather tool is silently executed on the client machine and all the verbose logs are zipped and copied to users NUDF folder:

\\\domain-User1\.dlo\.remoteexecute\

Please copy and attach the 'RemoteLogs' .cab file to case using My Veritas portal for further investigation.

https://supportbackupexec.cloud.com/support-home/home --> My cases.