Error Message

There is no error message generated for this. 

Review the log SMTPTroubleshooter.log located in the X:\Program Files\Veritas\Veritas DLO\Logs folder the following information will be displayed:

"CSMTPHelper::PrepareMailBody: There is no valid recipient for this mail"
"CSMTPHelper::PrepareMailBody: recipient list :TO:;"

 

If the end user has an email address that is very long the email will not be sent.

A new binary is available to resolve this issue.  

A supported hotfix has been made available for this issue. Please contact Veritas Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

Veritas Technologies LLC currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

 

DLO Alert emails are not being sent to users with long email addresses. DLO uses the email address in Active Directory to send emails to end users for the various Alerts when selected. Confirm that the user is configured to receive emails by right clicking on the User in the Settings section of the DLO Admin Console and select "Enable Notifications".
Configure the Alerts and ensure that the "Notify relevant end users" box is checked, if the alert is triggered the end user should receive an email, but users with long email addresses are not receiving them.

ETrack: 3983721