Browse and Backup fails for some of the CIFS share folders/files when Backup Exec Server operating system is 2019

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Article ID: 100046294

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Updated On:

Description

Error Message

Browse Error - Failure to Browse 'foldername'. The directory is invalid
Backup Error - 0xe000fe09 - The directory is invalid
 

Cause


It was seen that if the file in the folder started with a space or opening bracket ( , then the directory could not be browsed. The files or folder with some special characters failed the browse and backup.

Resolution

This Issue is resolved in Backup Exec 21

Workaround -

To browse and backup successfully remove the space or opening brackets of all files in that folder. Rename these files which have a special character in front.

Note: If BE is installed on windows 2016 or earlier , the same shared folder on which the error was seen can be browsed and backed up.This Issue is seen when BE is installed on windows 2019

 

Issue/Introduction

Browse and Backup fails for some of the CIFS share folders.

Additional Information

ETrack: 3986765