After upgrading or installing Desktop and Laptop Option (DLO) DLO 9.3.2 the DLO Admin Service will not start.
Article ID: 100045743
Updated On:
Description
Error Message
The dloadminsvcu.log will display the message:
desc=Provider cannot be found. It may not be properly installed.
Full line in debug log:
06/10/19, 16:46:51:323, dloadminsvcu.exe, 5984:, E>, consolesvc.cpp( 347 ), Caught std exception in InitializeDB():ADODBError-_com_error: foundationerror=80040200; comerr=800a0e7a; nativeerror=4294967295; conn=Provider=MSOLEDBSQL;Data Source=Server1\DLO;Initial Catalog=master;Integrated Security=SSPI;Net=dbnmpntw;Connect Timeout=120; query=, msg=Unknown error 0x800A0E7A; src=ADODB.Connection, desc=Provider cannot be found. It may not be properly installed.
Cause
The new MSOLEDBSQL SQL Provider has not been installed for some reason.
Resolution
Manually install the 64bit or 32bit version of MSOLEDBSQL from the Veritas DLO 9.3.2 installation media in the msoledb folder.
File name is "msoledbsql_18.1.0.0_x64.msi" or "msoledbsql_18.1.0.0_x86.msi"
..\Veritas_Desktop_and_Laptop_Option_9.3.2_93253a_64-bit\msoledb
After installing reboot the server and check to see if the DLO Admin Service has started.
Issue/Introduction
