Unable to load Profile data after upgrading to DLO 9.3.2

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Article ID: 100045685

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Updated On:

Description

Error Message

 

Cause

During the upgrade, the DLO Database did not upgrade properly.

 

Resolution

  1. Kill the DLO application (DLOConsoleu.exe) using Task Manager.
  2. Open an Administrative Command Prompt and go to the DLO installation directory 
  3. Run the following SQL scripts, to upgrade the database.

osql -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBUpgrade20.sql
osql -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBUpgrade30.sql
osql -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBUpgrade.sql
osql -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBInstallXSP.sql

  1. Once the SQL scripts are completed successfully, open Windows Services (services.msc)
  2. Stop and then Restart the SQL Server DLO service, Veritas DLO Administration service & Veritas DLO Maintenance service.
  3. Reopen the DLO Console and the DLO User Profiles will now be available.

Issue/Introduction

Following an upgrade to DLO 9.3.2, attempting to view the Profiles in the Setup screen of the DLO Console, generates the error 'Error V-138-52224-650 Unable to load profile record' , as shown below. Once the error occurs, it is not possible to close the DLO console.
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