Inventory of entire HPE MSL library fails and library goes offline in Backup Exec
Article ID: 100044911
Updated On:
Description
Error Message
Inventory job log shows following error:
Physical Volume Library Robot not available.
Physical Volume Library Drive or Robot paused, offline, or disabled.
Final error: 0xe000e005 - The job has reported multiple errors. See the job log for details.
Final error category: Backup Device Errors
Completed status: Failed
Tracer shows following error:
Event: 9641 Start: 8:25:08.452 Stop: 8:29:22.386 Duration: 253.933671
SCSI Address: 02:02:01:01
Function SRB_FUNCTION_EXECUTE_SCSI
SCSI Status SCSISTAT_CHECK_CONDITION
Sense Length 44
Data Length 108
Driver Result STATUS_SUCCESS
Raw CDB
B8 10 04 19 00 01 00 00 00 6C 00 00 .........l..
CDB Operation READ_ELEMENT_STATUS
LUN 0
Volume tag True
Element type code 0
Starting Element Address 1049
Number of Elements 1
Allocation Length 108
Current data False
Device ID False
Control 0x00
Data
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Sense Data
70 00 0B 00 00 00 00 10 00 00 00 00 08 00 00 00 p...............
98 2A 00 00 00 00 00 00 00 00 00 00 00 00 00 00 .*..............
00 00 00 00 00 00 00 00 00 00 00 00 ............
Filemark False
EOM False
ILI False
Sense key ABORTED_COMMAND
ASC LOGICAL_UNIT_COMMUNICATION_FAILURE
Note: This specific Issue was seen on a setup with HPE Library MSL 8096. It may be possible, that not all users run into this problem.
Cause
HPE support diagnosed the issue with lack of memory during the inventory operation.
Resolution
HPE support disabled "Command View TL Configuration" to resolve the issue.
Contact HPE support for further guidance and support.
Workaround:
If library has bar code reader and tapes are bar coded, then run a scan of entire library. Running inventory of entire library may take hours to complete depending on the size of the library. Inventory can be performed on individual slot if needed.
Issue/Introduction
