Description

Veritas License Certificates are PDF files contain various pieces of information about your purchase, including:

• The ship-to account (typically the reseller for the order)
• The end-user (owner of the entitlement) customer account name and account number 
• Product description
• Maintenance dates for entitlements that include maintenance
• Entitlement ID
• Support ID
• Order Number/Service Contract Number

Employees of the end-user company may request reprints of their certificates from Veritas should they be needed for record keeping purposes, providing proof of purchase for a renewal, etc. Employees of the ship-to, sold-to, and bill-to companies for a particular order may also request reprints on behalf of the end-user. If a third-party is requesting a certificate reprint on behalf of the end-user, but has no existing relationship with the end-user (such as a new reseller needing proof of purchase to place a renewal order), the request will be routed to the customer's VEMS administrator.

Requesting a Veritas Certificate Reprint

Certificate reprints can be requested by via VEMS in the Self-service Tools tab. Depending on the email domain you log in with, you will either be able to obtain a reprint directly in VEMS, or your request will be routed to the organization's VEMS administrator.

1. Log into veritas.com/support
2. Click Licensing
3. Click Self-service Tools
4. Click Certificate Reprints
5. Click New Request
6. Enter search criteria
7. Click Lookup
8. Click Submit

If you log in with an email address that matches an existing end-user contact for that order, or already have access to the pertinent account number in VEMS, a license certificate reprint will be delivered via email. For other requests, your request will be routed to your organization's VEMS administrator.