Dedupe and BOI (Backup over Internet) backups fail for users added using 'Import User’ option.
Article ID: 100044409
Updated On:
Description
Error Message
Dedupe Engine Initialization failed
or
Failed to load configuration setting
Product version
DLO 7.5 to 9.3.1 for Dedupe backups
DLO 8.0 to 9.3.1 for BOI backups
Resolution
This issue has been resolved on DLO 9.3.2.
Workaround:
To resolve this issue, follow these steps to update the BackupServer table in the DLO Database manually.
1. Sign into the Windows Server which hosts the DLO Database (SQL Server) as an administrator.
2. Open the Command Prompt.
3. Connect to the DLO Database. Run the following command:
C:\> sqlcmd -E -S localhost\DLO -d DLO
4. Fetch the ShareID of the DLO Storage tagged to the imported user.
1> Select ShareID from share
2> go
5. Update the UserShareID in SUser table as follows:
1> Update SUser set UserShareID=
2> go
E.g.:
1> Update SUser set UserShareID=28
2> go
Note: The above steps are applicable, only if all imported users are tagged to the same DLO Storage.
For imported users tagged to different DLO Storages, the UserShareID needs to be set individually for each user based on the UserID.
Issue/Introduction
For users added using the ‘Import User’ option from the DLO Administration Console, Dedupe backups and BOI
backups fail with the ‘Dedupe Engine Initialization failed’ or ‘Failed to load configuration setting’ errors.
Problem may be observed with DLO 7.5 and above versions in case of Dedupe backups or DLO 8.0 and above in
case of BOI backups.
Additional Information
