Browsing multiple instances of different Oracle versions installed on the same remote server shows the dialog box: " Failed to browse 'Oracle Database "ORACLE DATABASE" (Unavailable)'

book

Article ID: 100044346

calendar_today

Updated On:

Description

Error Message

In the Backup Exec selection list, the following message shows:
Browse Failure: Failure to browse  'Oracle Database "12C_ORACLE_DATABASE_NAME" (Unavailable)
 

Cause

The Backup Exec Agent for Oracle on either Windows or Linux Servers does not support Oracle databases of different Oracle instance versions installed on the same remote Oracle server.
 

Resolution

Since the scenario is not supported, the suggested solution consists in installing different Oracle versions on separate Oracle servers.

 

Issue/Introduction

Browsing multiple instances (databases) of different Oracle versions installed on the same remote Oracle server shows the dialog box: " Failed to browse 'Oracle Database "ORACLE DATABASE" (Unavailable)'.

This message can be observed even if the credentials have been properly configured on the Backup Exec Agent Utility.