V-138-52224-55000 - Unable to load edge server table from database after upgrading to DLO 9.3

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Article ID: 100044066

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Updated On:

Description

Error Message

V-138-52224-55000 - Unable to load IO Server record

V-138-52224-55000 - Unable to load Edge Server record

Cause

The likely cause of this issue is the version of SQL being used.  SQL 2005 is not supported with DLO 9.3 and the updated tables for the Edge Server failed to be created during the upgrade to DLO 9.3

 

Resolution

Upgrade the DLO instance to a supported version of SQL.

 

Run the following scripts from an Elevated CMD Prompt on the SQL Server within the Veritas DLO folder (Default: C:\Program Files\Veritas\Veritas DLO)


OSQL -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBUpgrade20.sql
OSQL -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBUpgrade30.sql
OSQL -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBUpgrade.sql
OSQL -E -S %COMPUTERNAME%\DLO -d DLO -i DLODBInstallXSP.sql

Restart the DLO Admin Service and re-launch the DLO Admin Console and the issue should be resolved.

Issue/Introduction

After upgrading the Desktop and Laptop Option (DLO) to 9.3 the following error appears when clicking on various sections of the DLO Admin Console.
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