Error Message

 

Application Log

Faullting application name: bengine.exe, version: 20.0.1188.1237, time stamp: 0x5aa68c24
Faulting module name: VCRUNTIME140.dll, version: 14.0.24212.0, time stamp: 0x578691ea
Exception code: 0xc0000005
Fault offset: 0x000000000000c435

OR

Faulting application name: bengine.exe, version: 20.0.1188.1237, time stamp: 0x5aa689aa
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0xc0000005
Fault offset: 0x0000000000058374



Adamm.log

Adamm Mover Error: DeviceIo: beost: Critical:  mtstrm_close_session: Fatal error occured in Multi-Threaded Agent: Close Session command failed: Cr_ErrnoException: Cannot close session BEOST_ because no such session is open V-454-95

Adamm Mover Error: DeviceIo: ostscsi:sts_close_server failed with error 2060017

Adamm Mover Error: DeviceIo: beost: Critical: (Storage server: PureDisk:BACKUPEXEC) mtstrm_close_session: Fatal error occured in Multi-Threaded Agent: Close Session command failed: Cr_ErrnoException: Cannot close session BEOST_ because no such session is open V-454-95

Under Investigation : NDMP Multi-Threaded Agent:

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

Backup Exec Job Engine (BENGINE.exe) may crash in VCRUNTIME140.dll during backups to Deduplication folder.
Dedupe folder may go offline after the Job Engine crash.

Error Message

Application Log Faullting application name: bengine.exe, version: 20.0.1188.1237, time stamp: 0x5aa68c24
Faulting module name: VCRUNTIME140.dll, version: 14.0.24212.0, time stamp: 0x578691ea
Exception code: 0xc0000005
Fault offset: 0x000000000000c435

OR

Faulting application name: bengine.exe, version: 20.0.1188.1237, time stamp: 0x5aa689aa
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0xc0000005
Fault offset: 0x0000000000058374



Adamm.log

Adamm Mover Error: DeviceIo: beost: Critical: mtstrm_close_session: Fatal error occured in Multi-Threaded Agent: Close Session command failed: Cr_ErrnoException: Cannot close session BEOST_ because no such session is open V-454-95

Adamm Mover Error: DeviceIo: ostscsi:sts_close_server failed with error 2060017

Adamm Mover Error: DeviceIo: beost: Critical: (Storage server: PureDisk:BACKUPEXEC) mtstrm_close_session: Fatal error occured in Multi-Threaded Agent: Close Session command failed: Cr_ErrnoException: Cannot close session BEOST_ because no such session is open V-454-95

ETrack: 3946291