Backup Exec System Recovery service crashes shortly after starting. Faulting application name: VProSvc.exe. Faulting module name: VProObj.dll. Fault offset: 0x00000000000a151f.
Article ID: 100043634
Updated On:
Description
Error Message
An "Application Error" event in the Application log in the Event Viewer will show information similar to the following:
Faulting application name: VProSvc.exe, version: 18.0.1.56582
Faulting module name: VProObj.dll, version: 18.0.1.56582
Exception code: 0xc0000005
Fault offset: 0x00000000000a151f
Faulting application path: c:\Program Files\Veritas\Veritas System Recovery\Agent\VProSvc.exe
Faulting module path: C:\Program Files\Common Files\Veritas Shared\VProRecovery\VProObj.dll
Resolution
This issue has been fixed on Veritas System Recovery 18 Service Pack 2.
Issue/Introduction
Backup Exec System Recovery service crashes shortly after starting. This may occur after upgrading to System Recovery 18 Service Pack 1.
Error Message
An "Application Error" event in the Application log in the Event Viewer will show information similar to the following: Faulting application name: VProSvc.exe, version: 18.0.1.56582
Faulting module name: VProObj.dll, version: 18.0.1.56582
Exception code: 0xc0000005
Fault offset: 0x00000000000a151f
Faulting application path: c:\Program Files\Veritas\Veritas System Recovery\Agent\VProSvc.exe
Faulting module path: C:\Program Files\Common Files\Veritas Shared\VProRecovery\VProObj.dll
Additional Information
ETrack: 3954916
