Error Message

Log Name:      System
Source:        Service Control Manager
Date:          
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
The Veritas System Recovery service failed to start due to the following error:
The system cannot find the file specified.

Figure 1

WORKAROUND

1. Open File Explorer, and find your install path for Veritas System Recovery 18. There is a file "Fixinstall.bat" in the install path. (See Figure 2)

Figure 2


2. Open "Command Prompt (Admin)", and move the directory to your install path.

For instance:
If the install path is "D:\vsr18", run the following commands.

D:
cd D:\vsr18

Figure 3



3. Run "fixinstall.bat .".

NOTE. There is a dot (.) behind "fixinstall.bat".

Figure 4

 
4. Wait until the command completes.

Figure 5


5. Run the following commands, and close the command prompt window.

cd agent
vprosvc.exe /service

Figure 6


6. Open Service manager, and double-click "Veritas System Recovery".

Figure 7


7. Select "Automatic" in Startup type, press "Apply", and press "Start".

Figure 8


After workaround, VSR service starts successfully and you can backup, restore and use all features.

Product version

Veritas System Recovery 18 Service Pack 1, Service Pack 2

This issue has been resolved by Veritas System Recovery 18 Service Pack 3.

Service Pack 3 (18.0.3) for Veritas System Recovery (VSR) 18