Unable to add NDMP filer to new Backup Exec server, but connects to another Backup Exec server
Article ID: 100041907
Updated On:
Description
Error Message
'The Server was unable to complete the requested operation.
Possible cause.
A communication failure occurred when attempting to connect to this server. Some common causes for this error are the computer name is typed incorrectly, the computer is not powered on, a Backup Exec agent is not installed, or the network is improperly configured'
BEREMOTE: [dsss] | Using 'new' NDMP open
BEREMOTE: [ndmp\ndmpcomm] - Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000
BEREMOTE: [ndmp\ndmpcomm] - ndmpConnectEx: Querying the neighbour advertisement cache to discover information on '<NDMPfiler>' ...
BENETNS: [3816] - NRDS API - client connected.
BENETNS: [3816] - NRDS API - client disconnected.
BEREMOTE: [ndmp\ndmpclient] - NDMP version 4 connection REFUSED Connection refused
BEREMOTE: [ndmp] + ndmp_comm.cpp (2199):
BEREMOTE: [ndmp] | NDMPAgentConnector::GetNotifyConnectedStatus : Notify Refused received
BEREMOTE: [ndmp] + ndmp_comm.cpp (3452):
BEREMOTE: [ndmp] | ndmpConnectEx: Error 6 validating TCP Connection
BEREMOTE: [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 2004(0x7d4) retval = 0
BEREMOTE: [ndmp\ndmpcomm] - ndmpConnectEx: unable to connect using NetworkOptions to <NDMPfiler>'
BEREMOTE: [BESocket] - BETCPConnection::CreateConnectionFromHostAndPort: Remote Host: "<NDMPfiler>'": There were no addresses returned, belonging to family: IPv6.
BEREMOTE: [ndmp\ndmpclient] - NDMP version 4 connection REFUSED Connection refused
Cause
The NDMP server is blocking incoming requests from the new Backup Exec server.
Telnet to the NDMP server from the new Backup Exec server was also failing with error 'connection rejected', whereas Telnet from the previous Backup Exec server to the NDMP server worked.
Solution
Issue/Introduction
