Unable to install Veritas System Recovery (VSR) due to faulting application 'consent.exe'
Article ID: 100041807
Updated On:
Description
Error Message
Faulting application name: consent.exe, version: 10.0.15063.850, time stamp: 0x967cc69b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000409
Fault offset: 0x0000000000000000
Faulting process id: 0x2074
Faulting application start time: 0x01d3a191c39c1d2a
Faulting application path: c:\windows\system32\consent.exe
Faulting module path: unknown
Report Id: 590570a0-3b1b-47ed-96b8-413eea795c40
Faulting package full name:
Faulting package-relative application ID:
Cause
This is caused by an issue with Symantec Endpoint Protection (SEP) 14 MP1.
Resolution
Refer to the following article for more information: http://www.symantec.com/docs/TECH240364.
Issue/Introduction
Unable to install Veritas System Recovery (VSR) due to faulting application consent.exe.
When running the installer, no errors are seen but the installer does not progress past the System Recovery 'splash screen'. The below error can be seen in the Windows Application event log.
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