Veritas System Recovery for Linux fails to install on Red Hat Enterprise Linux 6.5 if the SRD creation utility is selected for install. Error references missing dependency mkisofs.
Article ID: 100041778
Updated On:
Description
Error Message
Error in /var/log/symsr/InstallUninstall.log:
Install failed. Missing Required Dependencies : mkisofs
error: %pre(symsr-createSRD-16.0.2-56204.x86_64) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping symsr-createSRD-16.0.2-56204
Cause
RHEL 6.5 uses genisoimage and not mkisofs. On RHEL 6.5 the VSR-L install process is looking for mkisofs instead of genisoimage. Since mkisofs is not found on RHEL 6.5, the install fails.
Resolution
Workaround:
a. Install VSR-L 16 SP1 or earlier
OR
b. Install VSR-L 16 SP2 or VSR 18 without the SRD creation utility. An SRD created using VSR-L on a system running RHEL 6.6 or higher may be used if a recovery operation is needed on the system running RHEL 6.5.
Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see http://www.veritas.com.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Issue/Introduction
Additional Information
