Accessing an EFS encrypted file contained in a drive mounted using SSR-2013 R2/VSR 16 recovery point via Windows explorer triggers an error "Incorrect Function" in Windows 10

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Article ID: 100039668

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Updated On:

Description

Error Message

Incorrect Function

Cause

This situation may occur when the downloaded Windows Updates were not installed on Windows 10 boxes where the mounting of recovery point is happening.

Resolution

1. Run Windows Update and install KB4015438, once the installation completes restart the machine. (KB4015438 was the downloaded update which was not installed.)
2 After the update the EFS encrypted file contained in a drive mounted using SSR-2013 R2/VSR 16 created recovery point via Windows Explorer should be accessible.

Issue/Introduction

While trying to access an EFS (Encrypting File System) encrypted file contained in a drive mounted using SSR-2013 R2/VSR 16 created recovery point. System triggers an error Incorrect Function on Windows 10 via Windows Explorer.
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