Redirected restore of virtual machine disk (VMDK) files do not restore to the correct path.

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Article ID: 100034343

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Description

Error Message

This issue does not generate any errors. The restore job completes successfully and the job log does not report the restore path. This can make this issue difficult to identify.

In certain scenarios the VMDK redirect restore job may fail with:  0xe00084f9 - A communications failure has occurred between the Backup Exec job engine and the Agent for Windows. e00095b3 - unable to create the virtual disk

 

Resolution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned. Refer to the Hotfix link under Related Articles to obtain the hotfix needed to resolve the issue

Backup Exec 21 Feature Pack 1 - Backup Exec 21.1

 

 

Additional Information:

A redirect restore may fail with the following error : 0xe00095b3 - Unable to create the virtual disk
In this scenario the redirect restore is being restored to \ where does not exist on the target server being restored to.

 

 

 

Issue/Introduction

A redirected restore of a virtual machine disk (VMDK) backup from a delegated managed Backup Exec server (MBES) restores to the MBES instead of to the path specified in the restore job. This issue also affects standalone Backup Exec Media server in a non CASO environment. The VMDK files are restored locally to the media server and not to the specified path or remote server path.

Additional Information

ETrack: 3924286
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