Unable to configure Cloud Storage. BEMSDK Failure Code E0009B3F

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Article ID: 100034293

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Description

Error Message

Error in BE UI :

The Server was unable to complete the requested operation.
Unable to connect to the CloudStorage device. Ensure that the network is properly configured between the device and the Backup Exec server.
BEMSDK Failure Code: E0009B3F


Error in SGMON :

BESERVER: [07/12/17 14:00:39] [11856]     51 STSOBJECT: STS Debug Info: session (20864620): 'AmzResiliency: cURL error: 60(Peer certificate cannot be authenticated with given CA certificates), multi cURL error: 0(OK), STS Error: 2060017(system call failed), HTTP status: 0, Retry type: RETRY_NOT_APPLICABLE, Wait before retry: 0 Sec, Retry Time: Jul 12 14:00:39'

Cause

Backup Exec is configured to trust a number of well known public CA's related to Cloud storage. However, it is possible that some vendor certificates may need to be appended in BE cacert.pem file which is located in BE Install Path\ in order for the configuration to work.

Issue/Introduction

Unable to configure cloud storage and getting an error after passing the credentials page in the cloud storage configuration wizard.

Additional Information

JIRA: E0009B3F ETrack: 3925006 ETrack: 4108301 ETrack: 4112590
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