When adding a new server in the Backup and Restore tab, Backup Exec requires a restart of Backup Exec services.

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Article ID: 100033766

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Updated On:

Description

Error Message

Backup jobs completes with the following exception:

Client-side deduplication is enabled for this job, but it could not be used.  Please check this link for additional information:
https://supportbackupexec.cloud.com/support-home/kbExternalSearch?query=V-79-18273

Cause

To enable Direct Access Sharing, Backup Exec requires a restart of Backup Exec services.

Resolution

Perform the following step to enable Client Side Deduplication:
 

1. Go to [Storage]-[Deduplication disk storage detail]-[Properties] then select [Enabled] for Client-side deduplication, then click [Apply]

2. Add a remote server in Backup and Restore tab.

3. Select the server then create a new job through [Backup] - [Back Up to Deduplication Disk Storage ...]

4. Make sure that [Enable the remote computer to directly access the storage device and to perform client-side deduplication, if it is supported] is selected in [Storage] pane for Backup Options.

5. Click [OK] twice to save the job

After performing this action, [Direct access properties] and [Direct access sharing] panes are displayed in the detail of the server name in Backup and Restore tab.

6. Restart the Backup Exec services


Perform the following step to disable Client Side Deduplication

A. Changing individual jobs setting

1. Edit the job
2. Click edit again to open Backup Options
2. In Storage pane. select [Enable the remote computer to access the storage device through the Backup Exec server and to perform Backup Exec server-side deduplication, if it is supported].
3. Click [OK] twice to save the job


B. Changing the device setting

1. Go to [Storage]-[Deduplication disk storage detail]-[Properties]
2. Select [Disable] for Client-side deduplication.
2. Click [Apply]
3. Restart Backup Exec Services


C. Changing Job Defaults for newly created job.

1. Go to [Backup Exec icon]-[Configuration and Settings]-[Job Defaults]-[Backup to Deduplication Disk Storage Device]-[Storage]
2. Select [Enable the remote computer to access the storage device through the Backup Exec server and to perform Backup Exec server-side deduplication, if it is supported] on the all backup types.

 

Issue/Introduction

To enable Client-side Deduplication under the deduplication option environment, Backup Exec requires a restart of Backup Exec services when adding a new remote server in Backup and Restore tab and creating a backup job with Client Side Deduplication.

Note 1: Client-side Deduplication is enabled by default.
Note 2: Client-side Deduplication is based on Direct Access Sharing which enables Backup Exec Remote Agent to directly accesses the device without Backup Exec Job Engine Service.

 

Additional Information

UMI: V-79-18273

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